Customer Care

SHIPPING- FULL-PRICE USA ORDERS

SHIPPING- FULL-PRICE USA ORDERS

All orders are shipped VIA USPS

If you need to place an order for rush shipment please contact Customer Care at HELLO@DONNAMIZANI.COM (additional shipping fees will apply). 

Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address.

Once an order is placed online, we are not able to combine multiple orders or make changes to the details of an order.

Order processing takes between 2-3 business days.

Please allow 4-7 business days for your order to arrive.

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INTERNATIONAL ORDERS

Payment of customs and/or duties will be necessary to release your order from before delivery. Customs fees are non-refundable. Please be advised that customs and duties are charged by your country based upon the original retail value of the items ordered, the country of origin, and the materials used to make the item. These rates are calculated by your country, and unfortunately Donna Mizani does not have any control over the amount you will be charged.

Please do not reject the delivery of your order. In the event that you choose to reject the delivery of your order you will be responsible for the customs fees and shipping charges to and from your country. Please understand that USPS does charge shipping fees and custom fees in the event that you refuse your delivery, and Donna Mizani does not cover these fees. The rejected package will be returned to Donna Mizani and the cost of 2-way international shipping plus customs fees will be deducted from your refund.

Order processing takes between 2-3 business days.

Please allow 7-14 business days for your order to arrive.

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RETURNS

We accept full refunds on unworn products that are returned to us within 10 days after receiving your order. 

All that we ask is that the items are returned to us in the same condition as they were sent out.

Returns after this period will NOT be accepted.

Shipping prices are not refunded.

All shipping costs for exchanges and refunds will be the responsibility of the customer.

We do not accepts refunds, exchanges, or store credit on worn items.

PLEASE NOTE: There is NO REFUND for sale items, unless deemed defective. Sale items are valid for a store credit or exchange. We do not offer refunds for change of mind on sale items.

Please ensure that your return slip is filled out and included in your return

For any other return inquiries please email HELLO@DONNAMIZANI.COM

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    FAULTY GOODS

    We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods at HELLO@DONNAMIZANI.COM
    If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided.
    Items damaged from wear and tear will NOT be considered as faulty.

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    SALES TAX

    By law, all items shipped to addresses in New York and California will be charged sales tax.

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    MANUFACTURING

    All Donna Mizani Styles are made in Los Angeles, California.

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    SECURITY

    All of our transactions are protected by powerful SSL encryption software. We guarantee that every transaction you make at DONNAMIZANI.COM will be 100% safe.

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    PRIVACY

    DONNAMIZANI.COM is the sole owner of information collected on this site unless stated otherwise. This information will under no circumstances be distributed.

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